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Staff Bios

Meet Our Team


Carolyn Gala

Carolyn Gala, CPC


Carolyn started in the staffing industry nearly 30 years ago, as an employee with Key Resource Group. Within two years, she was managing the direct hire division and had founded and managed a legal placement division that is still, to this day, WNY’s premier legal staffing service. Within 15 years she became a Partner with KRG, and in 2006 became the sole owner of Key Resource Group.

Ann Cardena

Ann Cardena


As one of the leading search experts in Western New York, Ann has built a reputation for her valuable insight on recruiting strategies and providing white glove service to both clients and candidates.  Ann is a 10 year veteran of the staffing and recruiting industry, and joined KRG in 2012.  Since then, Ann has been an integral part of the Legal division, while also developing and expanding other niche markets for the company.  She has extensive experience in sales, marketing and business development.  Prior to joining KRG, Ann worked in the travel industry for 25 years.  She was employed by several Fortune 500 companies, and ran a successful business for 12 years.  Ann is involved in every aspect of the business at KRG.

Ann believes that investing in employees is the key to continued growth and success for everyone involved.  She is passionate about helping others succeed in their professional careers and is very big on a “hands-on” approach.

In her free time, Ann enjoys cooking, gardening and travel.  She is a wine aficionados and loves history.  If she weren’t recruiting, Ann would love to be running an estate winery.

Contact Ann at:

Adrienne Faso

Adrienne Faso

Vice President of Operations

After studying history and a career in HR and Staffing, Adrienne discovered her passion was…..accounting. A success story in changing careers, Adrienne has been with KRG for over 8 years and leads the Finance team in the delivery of reporting, budgeting, payroll, insurance management, organizational strategy and human resources functions.

When not knee deep in spreadsheets you can find Adrienne on the fields, courts and ice rinks of Western New York with her two young boys, Eli and Bennett. She and her husband, Matt, make their home in the city’s Elmwood Village where they love the dynamic and walkable neighborhood. Adrienne is the most outgoing and generous person we know and is known to pop into an interview just to say hello!

Contact Adrienne at:

Erica Duncan

Erica Duncan

Senior Staffing Manager

Erica is our newest team member and joins us from San Diego, CA after she and her fiancé relocated to Buffalo for job opportunities and to be closer to family.

After working in management in the real estate and property management industry for 25 years, Erica transitioned to working in advertising sales, boutique furniture rental sales, and eventually found her passion in recruiting and staffing. Erica has been doing recruiting and staffing for over 3 years and joins the team as the Senior Staffing Manager.

When she is not assisting clients or interviewing candidates for employment opportunities, Erica loves to travel domestically and abroad and even hiked Macchu Picchu about 10 years ago on a trip to Peru. She also enjoys hiking, softball, and is looking forward to spending more time in her backyard with her dog and hopefully, raising chickens!

Contact Erica at:

Tracey Oddi

Tracey Oddi


Tracey graduated from ITT Technical Institute with a Master’s Degree in Business Administration. She is a SHRM Certified Professional and a Certified Plan Sponsor Professional. Prior to joining Key Resource Group, she worked as a Director of Human Resources.

In her free time, Tracey enjoys spending time with her family, including her two English Bulldogs.

Contact Tracey at:

Meghan Provenzano

Meghan Provenzano

Resource Coordinator

Meghan graduated with a Bachelor’s degree in English Literature from Buffalo State College. A few years later she earned a Master’s certificate in Professional Writing and Digital Communication from the University at Buffalo.

Before she was hired as our Resource Coordinator, Meghan had been using KRG’s services to find a job. When an opening arose to join our team, Meghan jumped at the opportunity! From posting job updates to providing administrative support to our recruiters, Meghan is always ready to assist wherever she can.

In her free time, Meghan can be found with a book in her hand. She also enjoys walking around her North Buffalo neighborhood and trying out new spots in the city’s ever-growing restaurant scene.

Contact Meghan at:

Andrea Livsey

Andrea Livsey, CPA


With over 30 years’ experience, Andrea is an integral part of our Accounting Team. As a dedicated and detail-oriented professional, she is always ensuring the accuracy and transparency of our accounting needs. When she isn’t reviewing reports, Andrea makes the most of her time with her family. She resides in the Southtowns with her husband and three daughters. Always smiling, Andrea brings a bit of sunshine with her wherever she goes!