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Staff Bios

Meet Our Team

Carolyn Gala

Carolyn Gala, CPC


Carolyn started in the staffing industry nearly 30 years ago, as an employee with Key Resource Group. Within two years, she was managing the direct hire division and had founded and managed a legal placement division that is still, to this day, WNY’s premier legal staffing service. Within 15 years she became a Partner with KRG, and in 2006 became the sole owner of Key Resource Group.

Peggy Koch

Peggy Koch


As President, Peggy brings over 15 years of experience in recruiting to the KRG team, where she specializes in legal placements. Over the years Peggy has become an expert at understanding the needs of her clients and candidates to make that perfect fit. Her favorite part of the job is helping candidates achieve their career goals, while helping clients find the best talent the WNY area has to offer. As she says, “Truly, when we connect candidates that fit our clients’ needs there is nothing more fulfilling.”

If she wasn’t working as a recruiter, Peggy would most likely own a cupcake bakery (she just can’t get over that annoying 4:00am start time), or produce a reality show about the KRG office. A true iPhone addict, Peggy loves searching online news sites for activities and events in Buffalo to attend with her husband and daughter.

Contact Peggy at:

Ann Cardena

Ann Cardena

Senior Executive Recruiter

Ann Cardena brings close to 30 years of management, sales and business development experience to the KRG recruiting team. In her previous life, Ann worked primarily in the travel and hospitality industries, owning her own business and for several Fortune 500 companies. After living in Southern California for a number of years, Ann decided to return to WNY to be closer to family and to take part in Buffalo’s rebirth.

Ann is an excellent communicator and a strategic thinker, always looking towards what the future may hold. She enjoys the challenge recruiting brings in finding the right person for each job. Ann loves how as a Recruiter, she can build relationships with people from all walks of life and from all over WNY. Through her experience with a variety of industries, Ann is able to tap into her unparalleled network of contacts that can open doors like magic.

Contact Ann at:

Tiffany Dillon

Tiffany Dillon

Staffing Manager

Tiffany began her KRG career as a Recruiter and within a year, she was promoted to her current position as a Staffing Manager.

Her road to Human Resources was not necessarily the conventional path, as she holds a Bachelor’s Degree in Culinary Arts from Johnson & Wales University. While she loved working in the culinary world, after 10 years, Tiffany realized she was ready for a new challenge. She then decided that she wanted to pursue her HR career and completed an internship with Rich Products Corporation in their Talent & Acquisition Department.

Well, she was hooked! Tiffany loved the recruiting aspect of her position and jumped at the chance to join KRG’s team. She has always been a people person and looks forward to developing lasting relationships with both candidates and clients along the way. Tiffany recently joined the Board of Directors for the Buffalo Niagara Human Resources Association as their College Relations Director, and has just graduated with a Master’s of Arts in Organizational Leadership from Medaille College here in Buffalo, NY.

As a native Buffalonian, Tiffany enjoys occasionally catching a Sabres or Bandits game. She loves traveling and spending time with friends, family, and her 3 year old Yorkie named Lucy.

Contact Tiffany at:

Diane Robinson

Diane Robinson

Staffing Manager

Diane Robinson brings over 20 years of sales and career counseling and training experience to her new role as a Staffing Manager here at Key Resource Group. She excels at helping candidates prepare and strategize for a successful job search.

Diane has a passion for networking and meeting new people. She truly believes the best way to make professional contacts is to just get out there and get involved in your community. After all, you never know who you might meet!

A transplant to the WNY region, Diane loves this city and believes it a wonderful place to live, have a fulfilling career, and raise a family. When she’s not out in the community, Diane loves traveling and exploring new places.

Contract Diane at:

Adrienne Faso

Adrienne Faso

Operations Manager

Adrienne is our all-around office all-star. She lends a hand to just about every aspect of our office, and we wouldn’t be nearly as successful without her! Her positive attitude is infectious, and the opportunity to make a difference and change someone’s life daily keeps her (and as a result the rest of us!) motivated. Adrienne began her career in HR, but moved to recruiting to get more person-to-person contact.

Adrienne is a voracious reader, but with 2 young boys, it seems as though the pile of unfinished books on her nightstand only grows. If she wasn’t a recruiter, Adrienne would be a copy editor so she could get her hands on all those manuscripts.

Contact Adrienne at:

Jessica Chislett

Jessica Chislett

Resource Coordinator

Before Jessica was hired as our Resource Coordinator, she was actually using the services of KRG to find a job. Well, we loved her so much we just had to offer her a position. With many years of customer service experience, we felt that she will be a great addition to our team up at the front desk. She loves working with people and is excited to learn the world of recruiting.

Jessica earned her Bachelor’s Degree in Graphic Design from Buffalo State College and plans to use her creative talents to benefit KRG in any way possible. She was born and raised here in Buffalo and loves seeing WNY grow! Jessica is a big Buffalo Bills fan; you can find her at the Ralph cheering on the team at every home game.

Contact Jessica at: